Bupa Care Services
At Bupa, the “thank you’s” from our medical alarm customers are in plentiful supply! We notice that the many letters share a common theme - our customers are all very grateful for the individual focus they receive. Bupa arranges the help that that they requested and stayed on the line offering reassurance until that help arrived.
“To say "thank you" for this wonderful service seems quite inadequate but it comes with my love to you all, remembering the lovely woman in your office the night of my fall, who spoke words of comfort to me as we waited for the ambulance. Her lovely voice so calm and kind is something I'll remember. Thank you so much.
Your friend, Norah Owen-John (MBE)"
We believe that it is the care and flexibility of our service that makes Bupa different. Our alarms provide two-way voice communication so you can hear us and we can hear you, at the push of a button, anywhere around your home. This means we are able to talk to you and provide the help you want. We understand you don’t always want or need the fuss of an ambulance – just trusted family or friends to help. And if that’s what they want, that’s what we will do for them.
Take alarm customer Geoff for example.
Geoff suffers from Huntington’s disease. His health began to deteriorate to the point that his wife Jan was considering leaving her job to be with him full time. They heard about Bupa Personal Medical Alarms, and our flexible service.
Rather than only having the option of an ambulance, Geoff can request precisely the help he needs. If he just needs Jan to come home from work and help him up, the alarm monitoring centre, contacted by pressing the alarm button, will call her. For Jan, this is a huge weight off her shoulders.
Geoff became far more comfortable about calling for help, once he understood that an ambulance would not automatically be sent. Now Jan and Geoff would not be without the alarm. It has given Geoff a new found sense of independence. For Jan the alarm is a real source of comfort, knowing that Geoff can have the help he needs at the touch of a button.
“I can’t thank the team at Bupa alarms enough for all their help. The monitoring team are just brilliant, always so helpful at any time of the day or night. We wouldn’t be without it”.
The sense of security that the alarm provides, and the flexibility to choose the help required, has given Geoff and Jan a new found lease on life.
A government allowance can often fund our Bupa alarms. We can help you apply for this funding.For enquiries about Bupa Personal Medical Alarms, call 0800 60 80 99 or visit, www.bupa.co.nz.